All our products are priced excluding any delivery charge and therefore this will be added to your order at the point of checkout. Our delivery charges are the true cost with no additional charges added on.
Planning Your Job:
We strongly suggest you do not book any trade person to complete a job involving goods ordered from us, until all parts of your order have been received in good order. We cannot accept any liability for any costs incurred due to damages, defects, delays or issues with the goods in transit.
Day of Delivery:
As well as using out own trucks, we also utilise national carriers to delivery our goods, which means we are unable to provide an exact time for delivery. Our delivery times are usually between, but not restricted to, the hours of 07:30 and 18:00. In some cases, we may be unable to give an exact day for delivery as some of our suppliers work on date ranges.
We strongly advise all customers to check all goods for any damage caused during transit, prior to accepting the goods. If you suspect that an item is damaged, please take pictures and give us a call to notify us or send these, along with your order number to email@example.com, as our suppliers do often ask for photo of the damages before replacements are sent.
If the damage hasn’t been visible upon first inspection, we need notification of this within 24 hours otherwise we cannot issue a replacement/refund.
In most cases deliveries will be made by a large vehicle or van so we need to know if there is any access issue to the property. Please inform us at the point of ordering as we can usually find a way around this problem. However, if we have not been informed of any access issues to your home/site, and we are unable to deliver, we reserve the right to charge a failed delivery charge and any further re-delivery charge as required by our supplier.
Point of Delivery:
Unfortunately, due to insurance restrictions, delivery of larger items are only able to be delivered ‘kerbside’. It is not their responsibility to take the delivery into your home. We expect them to be helpful, but it is always advisable to make sure that there is adequate help to unload the delivery into your home. We will try to accommodate your delivery requests where possible, however the delivery driver will assess the location on arrival and will advise you where is and is not able to place the goods.
If the courier is unable to make a delivery a because you were not available, you will be liable for a charge for re-delivery and may be liable for any restocking charges.