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Here at Beatsons Direct we are always aiming to offer our customers the best value for money. That is why we not only have the most competitive pricing around but some of the sharpest delivery times around as well – on over 30,000 building products. The delivery time depends on the product you are buying but the delivery time is stated on the product page. Deliveries to Non Mainland UK or restricted postcodes (mentioned in the delivery charges) take longer to deliver usually an extra 3-5 working days.
To ensure we process your order for our shortest delivery time all orders must be placed by 15:00. Orders placed after this time will be processed the next working day. Our usual days for delivery are the working days of Monday through Friday; however, we can arrange a Saturday delivery for an extra surcharge.
We pride ourselves in being able to offer value for money to our customers and therefore it is our policy to offer our best pricing. All our products are priced excluding any delivery charge and therefore this will be added to your order at the point of checkout. Before you put any details in you can put your postcode in the postcode checker at the checkout and it will calculate the delivery charge of your order before you go ahead.
Our delivery charges are the true cost. All delivery charges are calculated by the weight and bulk of an item and therefore the overall order.
For some areas, we may need to apply a delivery surcharge or may not be able to deliver at all depending on the product. The following areas will incur a surcharge, if you require any further information, please contact us.
Non-Mainland UK (Northern Ireland, Republic of Ireland, The Channel Islands, and The Isles)
Scotland (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE)
Local Products – delivery charge from £18.00
Some of our locally stocked products are bulky and heavy and are not economic to ship beyond our normal branch network area: EH1-30, 37-38, 43-49, 51-55, 99; G1-5, 9, 11-15, 20-23, 31-34, 40-46, 51-53, 58, 65-79, 90; FK1-19; KY1-7, KY11-13; ML1-11; PH3-7; TD1
Day of Delivery
We utilise national carriers to deliver our goods which means we can’t provide an exact time for delivery. Our delivery times are usually between, but not restricted to, the hours of 08:00 and 18:00. For deliveries in Central Scotland of building materials we will generally use our own vehicles to make delivery. We operate from 7:30am to 17:00pm and we operate a kerbside delivery policy, where possible we will try to accommodate your delivery requests however the delivery driver will assess the location on arrival and advise you where he is and is not able to place the goods. For deliveries in Central Scotland we do not require you to stay at home for receipt of the goods, however the goods will then be left at the delivery address at your own risk. Please contact us if you need more information.
In most cases deliveries will be made by a large vehicle or van so we need to know the delivery address is accessible. If this is likely to be a problem, please inform us at the point of ordering – we can usually find a way around the problem. However, if we have not been informed of any access issues to your home or site and we are unable to deliver we reserve the right to charge a failed delivery charge and any further re-delivery charge as required by our supplier.
Unfortunately, due to insurance restrictions, couriers who deliver larger items are only able to deliver items to the ‘kerbside’. It is not their responsibility to take the delivery into your home. We expect them to be helpful but it is advisable to make sure that there is adequate help to unload the delivery into your home.
If the courier is unable to make a delivery because you were not available, you may be liable for a charge for re-delivery and you may also be liable for restocking charges.
We strongly advise all customers to check all goods for any damage caused during transit, prior to signing for the goods. All goods must be signed for by a person over the age of 18. If you suspect that an item may be damaged in some way look for signs of external damage to the packaging and take pictures as you unpack and inspect the goods. All goods must be checked upon arrival for defects, damage, shortages or unsuitability. Notification of any issues with your order must be given to our courier immediately.
Please do not sign for goods as received without checking for visible defects, damages or shortages. as your signature is acceptance of the goods being received in good and serviceable condition, we cannot accept any claim for these issues after you have signed for the goods. If the damage hasn't been visible we need notification of this within 24 hours otherwise we can't issue a replacement/refund.
Planning Your Job
Beatsons Direct strongly suggest you do not book any trade person to complete a job involving goods ordered from us, until all parts of your order have been received in good order. We cannot accept any liability for any costs incurred due to damages, defects, faults, delays or issues with goods in transit.
Under the United Kingdom’s Distance Selling Regulations, you may return your purchase to us at your own cost for any reason within 14 days for a refund as long as the item is still unused, unopened and in good condition. Please note - you will only receive a refund of the cost of the goods received and not the delivery.
If we have not received notification of any return due to change of mind within 14 days from date of delivery it will be assumed that acceptance of the goods has taken place. Any subsequent claim will be subject to our discretion, and we reserve the right to choose whether to make a full refund.
We will not accept returns or cancellations for powder, aggregate, sand and gravel or bespoke or special order items. Special Order Items may be returned subject to the prior agreement of the manufacturer and your agreement to pay the re-stocking & collection charges. The current list of Manufacturers that we deem to be special order from our website sales is listed below:
Special Order Manufacturers (Brands)
To return your order pack it securely and send it back to us so that we receive it within in 14 days of the date that item was delivered to you. Please note it is your responsibility for returning the goods at your own expense unless we delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible but within 30 working days at the latest.
Goods ordered directly at one of our depots do not fall under the distance selling regulations. Any goods ordered directly at one of our depots that require to be returned will be subject to a 20% restocking charge. Where goods are required to be uplift for return we may also require to charge an uplift fee on top of the restocking fee. As with online orders we do not accept returns at depots for any powder, sand, gravel, aggregate, bespoke or special ordered items.
Our Address for Returns is :
Please note all prices are website prices only! They may vary from the branches.
We have a few options for payment. You can use a credit/debit card, we accept payment from all major credit and debit cards or you can use PayPal to process the payment. If you are paying by credit or debit card, Moneybookers processes the payment. We take the security of your details seriously; Moneybookers has several security features and checks in place to ensure this. Therefore, you can be assured when ordering on Beatsons your details are safe. If you need more information please contact us.